| Getting Started as a
National and International Wholesale Customer
Doing business with Qwest as a National or International
Wholesale Customer is simple if you follow the steps listed
below.
Step 1
Identify your Qwest Sales Representative
If you are not an existing Qwest Wholesale Customer, visit our Prospective Customer Inquiry Form for your sales contact information. If you are an existing Qwest Wholesale Customer, visit the Qwest Wholesale Information Tool (QWIT) to find your appropriate contact information.
Step 2
To get started with Qwest you will need to complete and sign a NonDisclosure Agreement (NDA) Form and the Qwest Federal Universal Service Fund Annual Certification Form. These forms can be obtained from your Qwest Sales Representative. Send the completed and signed forms to the Qwest Wholesale Contract Administration Group at:
Qwest Communication Corporation
Attention: Wholesale Contracts Administration
1801 California Street, 24th Floor
Denver, CO 80202
Phone: 303 992-1400
Facsimilie: 303 896-7473
Email: wholesale.contracts@qwest.com
Step 3
When Qwest has received your signed NonDisclosure Agreement, you and your Qwest Sales Representative are able to begin negotiating a contract with Qwest. The Qwest Sales Representative will contact you. To facilitate a credit review, please complete a Qwest Wholesale Credit Application. There are two types of Credit Applications, one for Domestic Customers and one for International Customers. Return the completed application to your Qwest Sales Representative via Fax or email with the scanned document attached. Instructions are available for assistance in completing the credit applications,Domestic Credit Application Instructions and International Credit Application Instructions.
Step 4
As a new customer, you will need to complete the National
and International Customer Questionnaire so Qwest understands
your unique needs. To obtain a copy, see National
and International Customer Questionnaire. Contact the National and International Account Setup Team if you need assistance:
After Qwest receives your completed Customer Questionnaire, you will be contacted
by a representative from the Account Setup Team who will arrange
an introductory call and provide you with information needed
to complete the setup of your account in the Qwest Control®
tool, Qwest wholesale's on-line ordering and account management
system.
Step 5
Once your contract is fully executed, and your Qwest Control account setup is complete, you are ready to order the Qwest products and services that will best serve your needs.
To order Qwest products:
On-line order forms are obtained in Remote Control. Remote
Control is an on-line, real-time order entry, processing,
and reporting system available via Qwest Control. If you are
a new customer, please contact your Qwest
Sales Representative for access. Remote Control offers
electronic Ordering, Online Order Forms, and in some cases,
access to manual order forms.
General ordering activities are described in the National and International Ordering Overview. For additional information, current Qwest National customers can log into the Business Procedure & Technical Documentation Section on the Qwest.com website.
Step 6
Qwest encourages you to complete the following Web-based
training courses:
National Qwest 101 "Doing Business with Qwest"
- This introductory Web-based training is designed to teach National customers how to do business with Qwest. It will provide a general overview of products and services, billing and support systems, processes for submitting service requests, reports, and web resource information. Click here to learn more about this course and to register.
Qwest Control
Qwest also provides a Remote Control
Web Based Training Course and you can view all Qwest training courses by clicking on the Course Catalog.
Customer Training Support
Wholesale Customer Care Support assists training customers
on Remote Control. There are classes for Switched and Dedicated
Services including a general overview of Remote Control. Please
contact your Sales Representative to schedule a class.
Availability
Qwest provides Products and Services throughout Qwest’s Local and National Territories. Certain Products and Services are subject to availability of facilities.
Contacts
For additional information, current Qwest National customers can log into the Business Procedure & Technical Documentation Section on the Qwest.com website.
Last Update: November 6, 2008
Qwest®, Qwest Control® and Remote
Control® are Registered Trademarks of Qwest Communications
International Inc. International Inc.
CONFIDENTIAL AND PROPRIETARY
The information contained herein does not constitute an offer by Qwest to provide services, equipment and/or materials. Any such services shall be provided only upon execution of and subject to the terms and conditions of a fully negotiated Wholesale Services Agreement (including any referenced attachments or exhibits) and/or other agreement between Qwest and Customer, if any. In no event shall any omission or generality in this document give rise to a binding obligation between the parties. All such terms are subject to negotiations until all terms and conditions are agreed to and incorporated into a final agreement. |
Customers with Disabilities | Servicio al Cliente en Español | Tariffs
